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Terms & Conditions

1. Introduction

Welcome to Octorate Cloud Hospitality Solutions ("Octorate", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our cloud-based hospitality management software and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.

2. Definitions

In these Terms, the following definitions apply:

  • "Company" refers to Octorate, located at Nyhavn 17, 1051 Copenhagen, Denmark.
  • "Services" means our cloud-based hotel management software, channel manager, booking engine, property management system, and related tools.
  • "User" means any individual or entity that accesses or uses our Services.
  • "Account" means the user account created to access our Services.
  • "Content" means any data, information, or materials uploaded, stored, or transmitted through our Services.

3. Acceptance of Terms

By creating an account, accessing our website, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

4. Description of Services

Octorate provides cloud-based SaaS hospitality technology solutions including:

  • Hotel management software and property management systems
  • Channel management for multi-OTA synchronization
  • Direct booking engines for hotel websites
  • Vacation rental management tools
  • Housekeeping task management systems
  • Hotel CRM and guest communication tools
  • Revenue management and analytics

5. User Accounts and Registration

5.1 Account Creation

To access our Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

5.2 Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

6. Payment Terms

6.1 Subscription Fees

Our Services are provided on a subscription basis. Fees are billed in advance on a monthly or annual basis, as selected during registration.

6.2 Payment Processing

Payments are processed securely through our third-party payment processors. You authorize us to charge the payment method provided.

6.3 Price Changes

We may modify subscription prices with 30 days' notice. Price changes will not affect your current billing period.

6.4 Refunds

Subscription fees are non-refundable except as required by applicable law. We may provide refunds at our discretion on a case-by-case basis.

7. Data and Privacy

7.1 Data Ownership

You retain ownership of all data you upload to our Services. We do not claim ownership of your content.

7.2 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

7.3 Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and you use our Services at your own risk.

8. Acceptable Use

8.1 Permitted Use

You may use our Services only for lawful business purposes related to hospitality management and booking.

8.2 Prohibited Activities

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Upload malicious code or harmful content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights

9. Intellectual Property

9.1 Our Intellectual Property

Octorate retains all rights, title, and interest in our Services, software, trademarks, and proprietary technology.

9.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms.

9.3 User Content

You retain ownership of your content but grant us a license to use, store, and process it as necessary to provide our Services.

10. Service Availability

10.1 Uptime Commitment

We strive to maintain 99.9% uptime for our Services but do not guarantee uninterrupted availability.

10.2 Maintenance

We may perform scheduled maintenance that may temporarily interrupt service availability. We will provide advance notice when possible.

10.3 Force Majeure

We are not liable for service interruptions caused by circumstances beyond our reasonable control.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OCTORATE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Octorate from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

13. Termination

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting our support team.

13.2 Termination by Us

We may terminate your account immediately if you violate these Terms or for other reasons with 30 days' notice.

13.3 Effect of Termination

Upon termination, your access to the Services will cease, and we may delete your data after a reasonable period.

14. Governing Law

These Terms are governed by the laws of Denmark. Any disputes shall be resolved in the courts of Copenhagen, Denmark.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated with 30 days' notice. Continued use of our Services after changes constitutes acceptance of the new Terms.

16. Contact Information

If you have questions about these Terms, please contact us at:

Octorate
Nyhavn 17, 1051 Copenhagen, Denmark
Phone: +45 32 72 44 11
Email: legal@octorate.com

Last updated: December 2024